Shipping Policy
Introduction:
Chemical On Tap takes pride in delivering exceptional service and ensuring a smooth shipping experience for our customers within South Africa.
Order Processing Schedule:
Orders are processed and packed within 2-4 business days.
Please be aware that deliveries are not conducted on weekends or public holidays.
In the event of an unforeseen delay with your order’s dispatch, we will reach out to you via email, telephone or WhatsApp to provide updates.
Shipping Costs and Estimated Delivery:
Shipping charges are based on the weight of the order, with the final amount presented at the time of checkout.
Delivery Locations:
Chemical On Tap extends its delivery services throughout South Africa, as well as the option for In-Store Pickup.
Shipment Confirmation and Tracking:
Pre dispatch, you will receive a confirmation via WhatsApp that will include your order’s tracking details.
The tracking number will be operational within 24 hours of issuance.
Liability for Damages:
Should you receive a damaged order, we urge you to contact us at:
[email protected] or call us 021 552 9860 or WhatsApp 084 565 6975 to initiate a claim.
Please retain all packaging material and the damaged items for the claims process.
Free Shipping:
Free shipping is only applicable to Starter Packs
Delivery Delays:
While we are dedicated to maintaining efficient delivery schedules, please bear in mind that delays may occasionally occur due to external factors outside our control, including, but not limited to, postal service disruptions or acts of nature.
Courier Engagement:
Should you encounter any delivery issues, we advise you to first engage with the courier.
If the issue persists and you require further assistance, we will gladly assist you.
